We've been hard at work behind the scenes beta testing a way to solve this problem.
And NOW FINALLY, there is a way to have more properly prepared prospects show up to your office.
We're so excited to share this with you. Here's how it works:
Everything stays the same.
A lead comes in through your website, webchat, consult request or quiz.
In order to solve the problem of lack of education, we needed a stronger pre-frame. How can people learn more before walking in the door.
And in order to solve the filling out prehistoric paper intakes and waste 20 minutes at the beginning of your appointment, we needed to move this process entirely online in a streamlined, easy-to-use, and secure way.
Typically, when you schedule a new patient, they get a follow up appointment confirmation text and email with your address and the appointment time.
But now we are going to add some excitement to this process...
When you get started with our New Patient Webinar enhancement, here is how the process will go:
Instead of your lead handler (let's call her Susie), just booking the appointment, now Susie will frame the appointment in a more compelling way, to get buy-in from your new patient.
She'll say, "Ok, Mr Jones. I am booking you for Thursday at 4pm. The next step is, you're going to get an email with a link to our New Patient Webinar. This quick, 10 minute webinar, will show you exactly how (TMS Therapy / Ketamine Infusion Therapy) works.
"Then, below the video, you'll be able to click a button to fill out our new patient paperwork.
"That way, Mr. Jones, when you come in for your first appointment, you'll have a better understanding of (TMS Therapy / Ketamine Infusion Therapy) AND you'll have your paperwork completed already!
"That way Dr. Smith will be able to see you right away."
At this point, Susie will book the appointment in MOVE and confirm, "Mr. Jones, I just booked you for Thursday at 4pm. Can you confirm you've received the email and text with the New Patient Webinar."
So with your new SYSTEM installed in your business, you'll have more properly prepared prospects walking through your doors each day!
Here is what the New Patient Webinar looks like in action: